Testimonials & Shipping Reviews
"In the 10 years we have been doing business with TFWW - GR, we have been very happy and comfortable moving freight with them. They truly have our best interest at heart and give exceptional customer service. We are looking forward to continuing this relation for the next 10+ years!"
- SAMANTHA STEVEN- CUSTOMER SERVICE/LOGISTICS ANALYST
"As our business has grown and our footprint has expanded, TFWW - GR has been a great partner in helping us achieve this. Their help and knowledge of getting our products to our customers in a timely and cost -efficient way has been remarkable. Their office staff is second to none; we appreciate their accessibility and follow-up when issues have arrived. We look forward to a continued partnership as our business continues to grow."
- JIM OOSTERMAN- OPERATIONS MGR. MONSMA MARKETING CORP
"TFWW-GR has been a long time partner with Kilwin's. Their communication and response time is second to none which is why we continue to use them as our only LTL broker. They are always courteous and understand our needs and have time and time again jumped over high hurdles to handle hot loads for us. We are always confident they will get the load done which is why we will continue to partner with TFWW - GR for a long time to come."
- DAVE DORST - PURCHASING MANAGER- KILWIN'S QUALITY CONFECTIONS, INC.
"We have been doing business with TFWW for 10 years now, and have not been let down by their customer service. They keep us well informed on extra charges applied from carriers and fight hard to dispute them. Someone is always available to help us with the many questions we may have regarding routine and specialized shipments. TFWW also provides competitive pricing, which has helped to keep our shipping costs down. I highly recommend TFWW - GR as a 3PL for your shipping needs."
- RYAN - SHIPPING MANAGER AT KREGEL PUBLICATIONS
"Hi Team at TFWW Grand Rapids
I just wanted to reach out and let you know how much I love working with each one of you. I have gotten myself in a few shipping binds and you have stepped up to the plate and helped me solve my problems. On top of that, your website is super easy to work with and your pricing is very competitive, when I have compared them. I keep getting calls for us to use other shippers and always come back to TFWW, they are great overall to work with and very easy on my wallet."
- BETH SIEVER - OWNER AT REAL MILK PAINT
“The team at TFWW (my favorite Carolyn) are extremely friendly and helpful. I have had other brokers call me and ask if I wanted to change. I tried one time and ended hanging up on them because it was a nightmare of its own and called TFWW. I have never tried another company again, when you have the best you stay with them. The best thing, they give you the pricing and different carrier options and there pricing is good. If there is ever a issue they are right on it and take care of it for you, no headaches. They are very knowledgeable they send you all the updated information. They even guide me when I have to actually figure out my own BOL with codes. Thank you, for being the best and headache free.”
- DENISE CLELLAND - H&R INDUSTRIES
"Our company has been doing business with TFWW for years and have always been happy with the relationship we have. The website is an easy way to quote upcoming shipments in a matter of seconds, the staff is always helpful with anything we need addressed, and the quotes provided are very competitive. I would absolutely recommend TFWW."
- BRANDON DEVRIES - VICE PRESIDENT AT HOLLAND AMERICAN FOOD CO. INC.
"We use TFWW on a daily basis whether it is booking freight, or just getting quotes for upcoming jobs. They always respond in a timely manner, and are always there to help when things don't go as planned. I can't recommend TFWW and their team enough."
- TYLER CUCKOVICH - SALES & ESTIMATING COORDINATOR AT PREBUCK LLC
"I found shipping LTL Freight a daunting, tedious and time consuming task.
This is especially true with my three fold goal when shipping: that our product arrives undamaged, that it arrives in a timely manner and that the price is good for my company and our customers.
TFWW of Grand Rapids is the first LTL broker that has consistently checked all these boxes. They help me choose a carrier that has a currently known reputation for handling freight with care. They inform me of the carrier's estimated delivery schedule so that I can choose the best for my customer's needs. Finally price is considered. Their pricing is good. I have had other LTL Brokers call to match quotes. TFWW Grand Rapids has always come out better.
AND if there is an issue with damaged goods, they are ready to help filing the claim and obtaining resolution with the carrier.
I truly appreciate being able to make one quick phone call or email and getting service that makes my job simpler. Thank you TFWW Grand Rapids!"
- BOB GAVRUN - GENERAL MANAGER AT ELECTRA-TEC
"Excellent customer service and always on top of our shipments. Going on 4 years now and still overjoyed with the services TFWW provides."
- AARON CASNAVE - WAREHOUSE WORKER AT ADVANTAGE LABEL & PACKAGING, INC.